This Privacy Policy explains what data VisualProof — a product of Agilemaking LLC ("Agilemaking," "we," "us," or "our") — collects, how we use it, and what choices you have. It applies to visualproof.app and the Service.
1. What we collect
- Account data: name, email address, and password (stored as a secure hash, never in plain text).
- Content you upload: the photos you submit to create before-and-after content, and the text/labels you add to them.
- Usage data: plan, number of downloads, login activity, and similar data needed to operate the Service and enforce plan limits.
- Payment data: handled directly by Stripe, our payment processor. We never see or store your full card number — only limited billing information Stripe provides us (such as your Stripe customer ID and subscription status).
2. About photos of patients and clients
If you use VisualProof to process photos that show a patient, client, or other individual, you — not VisualProof — are the data controller responsible for that person's information. That means you're responsible for having proper consent to capture, upload, and use their photo the way you intend to (see our Terms of Service, section 4). We act only as a processor: we store and process the photos you upload in order to provide the Service to you, and we don't use them for any other purpose.
3. How we use data
We use the data above to: provide and operate the Service (processing your photos, applying your plan limits, exporting your content); handle billing through Stripe; send account-related emails (password resets, receipts, service notices); respond to support requests; and maintain the security and integrity of the Service.
We do not sell your data, and we do not use your uploaded photos for advertising, marketing to third parties, or to train unrelated products.
4. Who we share data with
We share data only with the service providers needed to run VisualProof: Stripe (payments and billing), our hosting provider, and our transactional email provider (for account and billing emails). These providers only receive what they need to perform their specific function, and are not permitted to use your data for their own purposes.
5. Data retention
We keep your account data and uploaded content for as long as your account is active. If you close your account, we delete or anonymize your data within a reasonable period, except where we're required to keep certain records (for example, billing records) for legal or accounting purposes.
6. Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and access controls that limit who can reach production data. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
7. Your rights
Depending on where you're located, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can manage most of your account data directly from your account settings, or contact us at help@visualproof.app to make a request.
8. Cookies
We use only essential session cookies required to keep you logged in and to protect the Service from cross-site request forgery. We do not currently use advertising or third-party tracking cookies.
9. Children's privacy
The Service is intended for business use and is not directed at children. We do not knowingly collect personal data from children under 16.
10. International use
VisualProof is used by businesses in different countries. By using the Service, you understand that your data may be processed in a country other than your own, by us or by the service providers listed above.
11. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we'll take reasonable steps to let you know (for example, by email or a notice in the Service).
12. Contact
Questions about this policy or your data? Reach us at help@visualproof.app.